To identify the future state post programme or project and set out what the gaps might be to get from existing to new. This should be done at the beginning of major transformation changes to ensure every part of a target operating model is to be addressed.
Getting your target operating model right is essential in making sure your organization can meet the strategy but that it is efficient and keeps pace with the changes required. It involves having an organizational structure with the appropriate hierarchy, job roles, volumes and skill set to support the company and its processes. It involves the technology supporting the strategy and keeping pace with the changes required within it. It means also planning to have the staff and buildings in the appropriate locations. And once all of these is known it involves understanding the operating costs and whether the changes being proposed is worth the additional expense or savings.
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