Planning how to overcome Culture challenges in anticipation of making a large change

By | 12/11/2023
planning culture

Culture is the behaviours, beliefs and attitudes of a group of people.  A company’s culture is central to its ways of working, mindset and capability.  Culture is often the least visible but the most powerful factor for influencing change.

Ensuring the right culture is in place is imperative when embarking on significant changes. It should be an integral part of the strategy for implementing major transformations.

To plan for culture changes you must investigate the following themes.

  • Vision
  • Company values
  • Success measures
  • Capability gaps
  • Risk appetite

Vision

The first step involves ensuring that the organizational vision and purpose are crystal clear at every level. This necessitates the development of a comprehensive plan to disseminate this vision throughout the entire company. For instance, it’s crucial to articulate the vision in all communication channels to ensure its alignment with every employee’s understanding.

Company Values

Identifying and solidifying the company’s core values is paramount. These values are the foundational beliefs that define how the company operates. A thorough evaluation of their current adherence and the creation of an infrastructure that actively supports these values are imperative. This includes assessing whether all company policies align with and promote these values.

Success Measures

Leadership plays a pivotal role in guiding employees toward the new objectives following a major project. It’s essential to establish a consensus among leaders on the specific, measurable success criteria. This means that all members of the leadership team should not only comprehend but also be capable of articulating the desired outcomes.

Capability gaps

Identifying the required skills and behaviours, and recognizing any gaps in capabilities, is crucial. Once these gaps are identified, decisions must be made on how to address them, whether through training programs or recruitment efforts. Bridging these gaps is vital to ensuring the organization is well-prepared for the impending changes.

Risk appetite

An exploration of various scenarios, especially those related to the potential loss of key personnel, is essential. Transition planning becomes vital to understanding how much time employees will need to adapt to the changes and the duration required for a smooth adaptation process.

 

In conclusion, navigating cultural challenges is a pivotal aspect of preparing for significant organizational changes. By addressing these five key themes—vision, company values, success measures, capability gaps, and risk appetite—an organization can not only overcome cultural barriers but also ensure a successful transition during times of transformation.

 

Thoughts? Questions? Please share in the comments.

 

If you have found this article useful then you might like my book – The Business Analysis Handbook 2nd Edition – Techniques and Questions for better Business Outcomes.  The book is available from www.koganpage.com and all major print and e-book retailers.

Author: Helen Winter

Helen Winter is an enterprise transformation leader, author, and operating model strategist with deep experience in designing and delivering complex organisational change. She has led transformation programmes across multiple organisations and sectors, focusing on the operating model mechanisms that link strategy to execution — including commercial model redesign, governance frameworks, squad operating models, PMO modernisation, financial controls, tooling and data alignment, and AI-enabled delivery. Her work centres on helping organisations build operating models that deliver predictable, efficient, and value-driven outcomes. Her expertise spans transformation programme design, enterprise agility, cross-functional governance, behavioural and cultural change, and the practical integration of tools and processes to improve business performance. Helen is also a global business author with Kogan Page. Her first book, The Business Analysis Handbook, was a finalist for two major industry awards: the PMI award for contribution to project management literature and the Business Book Awards’ Specialist Book category. She is an active member of the APM Programme Management Specific Interest Group, contributing to thought leadership, guidance, and the development of good practice for programme delivery. A frequent speaker at project, programme, and transformation forums, Helen shares her insights through her long-running blog BusinessBullet.co.uk, visited by over 5,000 readers a month. Her current writing focuses on modern operating models, transformation leadership, organisational capability, and the real-world dynamics that determine whether change succeeds or fails.

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