Most organisations are not short of tools or processes. In fact, many are rich in both. There are systems for sales, delivery, finance, support, governance and reporting. There are documented processes, ways of working, and dashboards intended to provide oversight. And yet, despite all of this, leaders often struggle to answer some very basic questions: What work is… Read More »
Delivery without a system Delivery problems rarely stem from a single failure. They tend to emerge from how work enters the organisation, how priorities are set, and how people and teams are arranged to deliver it. When these elements are loosely connected, delivery is left to cope rather than operate with any real stability. This is an example… Read More »
Governance often gets a bad reputation. It’s associated with process, paperwork, and delay, something to work around when pace matters. In the first article in this series, I outlined six operating model gaps that commonly sit between strategy and execution. Governance is one of the most significant. What Governance Is Actually For At its core, governance exists to… Read More »